ATO crash!

Tax agents around the country currently can’t log into the Tax Agent Portal to attend to the next stage of JobKeeper reporting.

Once again ATO systems fail to handle the workload they created!  Blind Freddie should have seen and PREPARED for all agents to pretty much be logged on at once.  And who suffers – all those business owners waiting for the monetary lifeline!

It appears the ATO hasn’t appreciated in any way the rules, systems and requirements that they have put in place. 

Take for example the enrolment process. Again even Blind Freddie could have foreseen that:-

  1. Many would presume that registering their interest was actually enrolment.

  2. Seven, yes only 7 days from Monday 20th to Sunday 26th April was never going to be enough time for everyone to enrol.  And even then it took them 5 days to work out the process needed to be extended to 5 weeks. 

It reminds me of the ATO’s 5 in 5 service when GST was introduced.  They promised to reply to any question within 5 days.  5 weeks was quickly the norm; then followed in time by being lucky if ever got an response.

As it is their JobKeeper support is poor – to say the least.  We have ATO staff simply hang up or refer us to a link (that didn’t answer the question) and then promptly hang up.

So we will just keep trying to log in and stay back as long as is necessary.

Why didn’t they just adopt the UK system which sounded much simpler and appears to have fewer anomalies?


At MRS, we will spend today planning for your success.